Grievance Redressal

Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, QueKart has appointed a Grievance Redressal Officer to address your complaints.

Grievance Officer Details

Name: Grievance Redressal Officer
Designation: Nodal Officer – QueKart
Email: apnikart999@gmail.com
Phone: +91 90533 95571
Address: PASI E-COMMERCE SERVICES, Panchkula – 134118, Haryana, India

How to File a Complaint

  1. Email your complaint to apnikart999@gmail.com with subject "GRIEVANCE – [Order ID]".
  2. Include: Order ID, product details, issue description, and supporting photos/videos.
  3. You will receive an acknowledgement within 48 hours.
  4. Resolution will be provided within 30 days as per rules.

Escalation Matrix

  • Level 1: Customer Support – response in 6 hours
  • Level 2: Grievance Officer – response in 48 hours
  • Level 3: Nodal Officer – resolution in 30 days

Consumer Forum

If unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Seller Grievances

Sellers facing issues with payments, GST, or dashboard can email apnikart999@gmail.com with subject "SELLER GRIEVANCE".

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