Refund & Cancellations

Refund & Cancellation Policy

At QueKart, we strive to provide the best shopping experience. If you are not satisfied with your purchase, we are here to help.

Order Cancellation

Orders can be cancelled within 24 hours of placing them, before dispatch.
Once the order is shipped, cancellation is not allowed.
To cancel, go to My Orders → select order → click Cancel Order.
Refund for cancelled orders is processed within 5–7 business days.

Return Policy

Returns accepted within 7 days of delivery.
Product must be unused, in original packaging with tags intact.
Damaged or defective products must be reported within 48 hours with photos/video.
Certain categories (innerwear, cosmetics, perishables) are non-returnable.

Refund Timeline

Prepaid orders: Refund to original payment method in 5–7 business days.
COD orders: Refund via bank transfer/NEFT in 7–10 business days.
Failed payments: Auto-refund within 3–5 business days.

Non-Refundable Cases

Products damaged due to misuse.
Returns without original packaging or tags.
Requests raised after 7 days of delivery.

How to Raise a Return/Refund

Email apnikart999@gmail.com with your Order ID, product photo, and reason. Our team will respond within 6 hours.